I set a new date and 3 days early I got another auto call they were being delivered next day. There was also a fiasco on getting the other appliances delivered. It also took 2 weeks for HD to issue mt refund-they charge when you order, not when they ship. My bet is, if GE notified Lowes, they also notified HD. The very next day, I got a call from a live person at Lowes to tell me that when they put un my order GE had notified them they were out of stock for another 3 weeks. I had to cancel order, start over withought fridge and wait another 5 days for other appliance. One day before my entire package on kitchen appliances (which had been ordered 3 weeks earlier) was to be delvered, the "auto-called" to tell me delivery was moved back 2 weeks. Tell them right out you expect some sort of compensation for this runaround, otherwise you are going to take your story to social media (ie do a legit REVIEW on their website, and anywhere else you so please. I think at this point in time, that AFTER you have the goods in hand, have them set up & running fine (done a personal inspection) that I would contact Home Depot Head Office in writing & complain.
#Home depot delivery status free
I would definitely be peeved, FREE Mini Fridge (value = $ 200 - $ 300) or not.ĭid you take time off from work for today's scheduled delivery? Or were you wanting the phone call to tell you when to leave?
There were no delivery charges to begin with. Escalated to the manager who apologized but told me to make up for it he would provide me with free delivery. I called 30 mins after their time frame for calling past and the representative said that he couldn't provide me with the delivery time because that office was closed but did confirm that it would be today for everything except the fridge on backorder.Ĭalled this morning and was told that the delivery would be on the 28th once the fridge was ready and the reps I spoke with the previous two days had made a mistake. Was supposed to get a call yesterday for the delivery window today which did not happen. They did give me the mini fridge which was nice.
Lol go with the flow and have an indoor picnic, and make memories you can look back & laugh about / smile at years from now (trust me you are not the 1st person to move into a new place without the necessary gear awaiting a furniture delivery. Don't look at it as an inconvenience but rather an adventure. Coolers & a bunch of ice can tide you over, borrow from friends if need be. It sucks to be without a Fridge for 2 weeks, but you can manage if you have your heart set on a particular one. HD wants a happy customer, try to keep that frame of mind when talking to Management. Depending on how much of an inconvenience this all is for you. or split the difference one on you, and one on them. Or canceling out just the Frdge and working with Management to find a Replacement that is available immediately either from the warehouse or buying right off the floor (in that case they'd have to do 2 deliveries anyhow).ĭo try to be polite & flexible, if they charge for Delivery, pay for 2. Your options should be, 2 separate deliveries. Something can be done if they are holding back your order just for one item. Has anyone had this issue? How should I be approaching this?ĭon't talk with the Sales Rep, talk to the Store Manager and explain your situation exactly as you have done here. Although I only talked to local customer service and then the customer support line, they didn't seem like I had any options besides waiting. I was told that I would have to cancel the order and then place another order, but the delivery on those appliances would likely be in the same time frame as what I am looking at right now. The options I mentioned when I called were to either substitute the fridge for one that isn't on back order or deliver everything else and then the fridge when available. I am assuming they want to wait for all the appliances to be ready so they don't have to pay for 2 deliveries.Ģ weeks is way too long to go without appliances and I already booked the day off work. I called them as soon as I got the message and tried to discuss other options but the rep said she couldn't do anything on a Sunday and I would have to wait until Monday. Obviously, I don't want to go 2 weeks without appliances. Late Friday they left me a message saying that the fridge was on back order and they would be shipping all appliances on February 28th. (Fridge/Stove/Washer/Dryer/Microwave/Dishwasher) I scheduled delivery for this Wednesday (Feb 15) a day after I get my new place. I ordered appliances from Home Depot a couple weeks ago.
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